GoHabitat User Terms & Conditions

Version 1.3. – Effective Date: 23-01-2026

Welcome to GoHabitat,

A platform built to support living landscapes and the people restoring them. These Terms explain your rights and responsibilities when using GoHabitat, and how we ensure clarity, fairness, and trust for everyone involved.

By using our platform, you agree to these Terms whether you're browsing, booking, or enjoying one of our nature-inclusive Habitats.

Note: If you're a Host, please also read our Host Terms & Conditions starting below the user T&C.

1. Who We Are

GoHabitat B.V. connects eco-conscious travelers ("Guests") with nature-based Hosts offering stays and experiences that support the restoration of biodiversity and local ecosystems. We don’t own or operate properties – we simply help make the connection.

Please note: Because bookings are for specific dates, the right of withdrawal under EU law does not apply.

2. Key Terms

• GoHabitat: The platform operated by GoHabitat B.V.
  

• User: Anyone using the platform (Guests and Hosts)
  

• Guest: A User making a booking
  

• Host: A User offering a listing (a "Habitat")
  

• Habitat: An eco-stay or nature experience listed on GoHabitat
  

• Total Price: What the Guest pays (Host fee + taxes + GoHabitat's fee)
  

• Agreement: The direct legal contract between Guest and Host
  

3. Using the Platform

By using GoHabitat, you agree to:

• Provide accurate information and keep it up to date
  

• Be 18+ and legally capable of entering into a binding agreement
  

• Follow our [User Code of Conduct]
  

• Keep your account details secure
  
  

You must not:

• Arrange bookings or payments outside GoHabitat
  

• Post illegal or harmful content
  

• Misuse others' data or the platform itself
  

We reserve the right to restrict or remove access in case of misuse.

4. Booking and Payment

You can book once you're registered. Some listings are bookable instantly; others need Host approval.

A booking is confirmed once (down)payment is completed. We use Stripe for secure payments. Funds are held until your stay finishes, and then released to the Host.

Hosts may request a deposit upon arrival. If this applies, it will be mentioned clearly in the listing description. These arrangements are made directly between you and the Host and are not processed through the GoHabitat platform.

4.1 Our Service Fee

We charge a 15% service fee, included in your Total Price. This fee supports platform maintenance, guest services, and our reinvestment in ecological restoration. If you cancel within 24 hours of booking (and before check-in), the service fee is refunded. After that, it becomes non-refundable.

For smaller bookings with a total value below €50, an additional "small booking support fee" of €3.75 Applies. This helps fairly cover our operating costs on lower-value reservations. We always show this fee clearly before you confirm a booking.

5. Cancellations & Force Majeure

Guest cancellations:

• Within 24h of booking: Full refund (incl. service fee)
  

• 30+ days before check-in: Full refund (excl. service fee)
  

• 21–30 days: 75% refund (excl. service fee)
  

• 10–20 days: 50% refund (excl. service fee)
  

• <10 days: Non-refundable
  
  

Refunds go back to your original payment method.

Host cancellations: Must be for valid reasons. Repeated cancellations may lead to penalties.

Force majeure: If a stay becomes impossible due to events like natural disasters or other extraordinary circumstances, formally the Host’s cancellation policy will still apply. While GoHabitat will provide general guidance in resolution, we cannot be held responsible for providing a solution in these situations or for any additional losses incurred.

6. During Your Stay

Please:

• Respect the place, land, and community
  

• Follow house rules and times
  

• Report issues or damages
  

• Take responsibility for damage you or your group causes
  
  

7. Reviews & Communication

• Keep messages and bookings on the platform
  

• Don’t pressure others for reviews or bypass the platform
  

• Leave reviews that are honest and respectful

8. How Listings Appear

Search results reflect a combination of factors designed to help you find the most suitable and trusted Habitats. These include:

• The filters you set (like dates and location)
  

• Whether a Habitat has been verified for ecological and restoration efforts
  

• How complete and informative a listing is
  

• Feedback from past Guests and how reliably bookings are handled
  
  

9. Responsibilities & Disputes

Hosts must offer what they promise.
Guests are liable for damage they cause.

• Report issues within 24h of arrival
  

• Try to resolve disputes directly with the Host first
  

• We can offer informal mediation if needed
  
  

Insurance: GoHabitat doesn’t provide insurance. We strongly recommend travel and liability insurance.

10. Privacy & Personal Data

We follow the EU GDPR. Your data is protected. Please read our Privacy Policy.

Misuse of personal data is not allowed.

11. Content & Ownership

• Share only content you own or are allowed to use
  

• By sharing content (like photos or descriptions), you give us permission to use it to operate and promote GoHabitat, including marketing materials and campaigns. If you'd prefer not to have your content used this way, just let us know and we'll respect your choice.
  

• Don’t infringe others' rights
  

• Our brand and platform content can’t be reused without permission
  
  

12. Updates

We may update these Terms. We’ll notify you of major changes. Continuing to use the platform means you agree to the updated version.

13. Liability & Limits

GoHabitat is only liable for direct damages caused by our own proven negligence, gross misconduct, or intentional wrongdoing. This means we are not responsible for issues caused by third parties, user actions, or circumstances beyond our control.

Our liability is limited to the commission we received from your booking. We are not responsible for:

• Outages or bugs
  

• Miscommunications or listing errors
  

• Injuries or damages during your trip
  

• Third-party content or links
  
  

You agree to take responsibility for any legal claims, costs, or damages that result from misuse of the platform, breaking the law, or sharing inappropriate content. This doesn’t apply if the issue was caused by GoHabitat’s proven negligence or system failure.

14. Legal Framework

Dutch law applies.

You may use the EU online dispute platform here: https://ec.europa.eu/consumers/odr

Disputes are handled by the courts in Amsterdam unless local consumer protection laws offer otherwise.

Your statutory rights remain unaffected.

15. Contact Us

Have questions? Reach us at: info@gohabitat.earth

GoHabitat B.V.
Papelaan 6b
1382 RM, Weesp
The Netherlands

Chamber of Commerce
Kvk: 95798862

VAT-id
BTW NL867306610B01

Bank details
Name: GoHabitat B.V.
IBAN: NL11 KNAB 0776 1578 17

GoHabitat Host Terms & Conditions

Version 1.4. – Effective Date: 23/01/2026

1. Definitions

• GoHabitat: The platform operated by GoHabitat B.V.
  

• Host: Someone who offers accommodations or activities ("Habitats") on the platform
  

• Guest: A traveler booking through GoHabitat
  

• Habitat: An eco-stay or experience listed by a Host
  

• Commission: A 15% platform fee collected from the Guest
  

• Payout: Within a week following a completed stay
  

• Agreement: The legal relationship between the Host and GoHabitat once the account is active
  
  

2. What GoHabitat Does

GoHabitat helps connect Hosts and Guests. We don’t rent or manage properties ourselves. We support bookings, handle payments via our licensed provider (Stripe), and help facilitate communication. A commission, charged to the guest, is earned per completed booking.

3. What We Expect From Hosts

To list on GoHabitat, your property or experience must align with our ecological mission. This may involve:

• A digital or in-person review
  

• Photos or documents to verify restoration alignment
  
  

You agree to:

• Keep your listings accurate and updated (description, price, availability)
  

• Follow local laws, tax rules, and obtain necessary permits
  

• Take full responsibility for the legality of your platform activity
  

• Maintain proper insurance
  

• Respond promptly to Guest inquiries and support needs

4. Pricing & Payouts

You set your own prices (inclusive of VAT, fees, and tourist taxes).

• Our commission is 15% per booking, which is paid by the Guest as part of the Total Price. This fee helps us maintain the platform, support hosts and guests, and continue reinvesting in ecological restoration.
  

• Payouts are sent within a week after Guests have checked out
  

• While GoHabitat covers the transaction costs of each booking, any additional charges related to receiving payouts or converting currencies (such as bank or currency conversion fees) are incurred by the Host
  

• You must connect to our PSP (Stripe) and may need to verify your identity
  

• Host may choose to request a deposit on arrival. If you decide to do this, it must be transparently communicated in your listing before a booking is confirmed. These payments are handled directly between you and the Guest onsite and fall outside GoHabitat’s payment processing system.
  
  

5. Cancellations & Modifications

We ask that you honor all confirmed bookings. Repeated cancellations (more than 2 per year) can affect your visibility and may lead to fees.

Guest Cancellations & Your Payout:

• Within 24h of booking (before check-in): Full refund to Guest; no payout
  

• 30+ days before check-in: Full refund to Guest; no payout
  

• 21–30 days: You receive 25% of booking amount
  

• 10–20 days: You receive 50%
  

• <10 days: You receive 100% (non-refundable booking)
  
  

GoHabitat retains the service fee in all cases.

6. Invoicing

GoHabitat issues invoices to Guests on your behalf. This:

• Simplifies tax reporting
  

• Ensures Guests get valid, timely invoices
  
  

Invoices are in your name and based on your listing details. If you're not VAT registered, a simplified invoice is used. You're still responsible for declaring your income and fulfilling tax duties.

7. Search Rankings

Your listing’s visibility is determined by a mix of factors designed to support transparency, guest trust, and ecological credibility. These include:

• Acceptance rate
  

• Filters applied by Guests
  

• Guest reviews
  

• Restoration profile quality
  

• Frequency of cancellations
  

• Listing completeness and responsiveness
  
  

We may occasionally adjust the algorithm to improve user experience.

8. Content & Platform Use

You allow GoHabitat to reuse your content (photos, descriptions) for platform and marketing purposes. If you prefer not to be featured in marketing, let us know at info@gohabitat.earth.

Content must follow our quality guidelines. We may edit or unpublish listings that don’t align.

9. Insurance & Liability

You're responsible for:

• The safety of your Habitat
  

• Any damage or injury related to your listing
  
  

GoHabitat is not liable for disputes or damages unless caused by proven negligence.

10. Fair Use & Trust

To keep things fair:

• Don’t ask Guests to book outside the platform
  

• Don’t manipulate reviews
  

• Don’t misuse the platform
  
  

Violations may result in withheld payouts or removal. We ask for understanding if technical delays occur – we're a small, mission-driven team.

11. Leaving the Platform

You can request to delete your account at any time. If there are no outstanding bookings or unresolved issues, we will remove your account and associated data.

If there are still active bookings or open questions, your profile and listings will first be set to invisible, meaning they are no longer publicly displayed but remain available until any existing obligations are settled. Once those are completed or resolved, your account will be deleted.

We may remove listings or deactivate accounts for:

• Illegal or inappropriate content
  

• Frequent complaints or poor reviews
  

• False or incomplete listing info
  

• Trying to bypass the platform
  

• Faking or coercing reviews
  
  

We’ll notify you in writing with reasons. You can appeal within 6 months or contact a dispute body.

12. Intellectual Property & Data

You keep ownership of your content. By listing, you allow us to reuse it to promote the platform (unless you opt out).

You confirm your content doesn’t infringe others’ rights.

Data is processed in line with the EU’s GDPR. See our [Privacy Policy] for full details.

13. Changes to These Terms

We may update these Terms with at least 30 days' notice. You can stop hosting if you disagree. Using the platform after that means you accept the new terms.

14. Legal Framework

These terms are governed by Dutch law. If there's a conflict between your terms and ours, ours apply.

We may transfer our platform operations or commission rights to an affiliated provider.

15. Disputes

Dutch courts in Amsterdam handle disputes unless local consumer law says otherwise. You can also use the EU ODR platform: https://ec.europa.eu/consumers/odr

16. Tax Reporting (DAC7)

We may be required to share info about your earnings with the Dutch tax authority (Belastingdienst) under the EU DAC7 directive.

This includes your ID, bank info, and platform income. By using GoHabitat, you agree to this if it applies to you.

17. Contact Us

Have questions? Reach us at: info@gohabitat.earth

GoHabitat B.V.
Papelaan 6b
1382 RM, Weesp
The Netherlands

Chamber of Commerce
Kvk: 95798862

VAT-id
BTW NL867306610B01

Bank details
Name: GoHabitat B.V.
IBAN: NL11 KNAB 0776 1578 17